Customer service that never sleeps
Answer the same questions 24/7 without hiring a night shift
We set up an assistant that handles your repeat enquiries on WhatsApp, phone and email, then routes the ones that need a human straight to your team.
The problem
Most enquiries a Kenyan business receives are the same handful of questions: are you open, where are you, how much, do you deliver, do you accept M-Pesa. Staff burn hours retyping the same replies, and messages that land after 6pm or over the weekend sit unanswered until a competitor gets the sale.
How it works
How we automate customer enquiries.
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Map the questions you actually get
We go through your WhatsApp chats, missed calls and inbox and list the questions that repeat. Pricing, location, hours, stock, delivery and payment usually cover most of the volume. That list becomes the assistant's knowledge, so answers match what you really tell customers.
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Connect your channels into one inbox
WhatsApp Business, your website chat and email feed into a single place. A customer asking on WhatsApp gets the same accurate answer as one emailing, and your team stops jumping between five apps to keep up.
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Let the assistant answer the routine ones instantly
For known questions the reply is immediate, in your tone, in English or Swahili. It can share your M-Pesa till, send your Google Maps pin, quote standard prices and confirm opening hours without anyone lifting a finger.
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Route anything real to a person
When someone wants a custom order, has a complaint or asks something off-script, the assistant stops guessing and hands the chat to your team with the full history attached. Nobody gets a robotic runaround on a question that needs judgement.
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Review, correct and improve weekly
We watch which questions the assistant got wrong or escalated too often and tighten the answers. The system gets sharper as it learns your business, rather than staying frozen at day one.
What you get
Why it is worth doing.
Replies at 11pm and on Sunday
Enquiries that used to wait until Monday get an instant, correct answer, so buyers ready to spend do not cool off or wander to a competitor who replied first.
Staff freed for real conversations
Your people stop retyping "yes we accept M-Pesa" fifty times a day and spend their time closing the sales and solving the problems that need a human.
One consistent answer every time
No more one staff member quoting a wrong price or forgetting the delivery fee. The assistant gives the same verified answer to everyone, which protects your reputation.
Built with
The channels and systems involved.
Put numbers to it.
Estimate the time and money this could save you. Free, no sign-up.
Questions
Common questions.
Will customers know they are talking to a bot?
We keep it honest. The assistant handles routine questions clearly and hands over to a named person the moment a chat needs judgement, so customers never feel trapped in a loop.
Can it reply in Swahili and Sheng?
Yes. We tune it to answer in the mix of English and Swahili your customers actually use, and we test it on your real chat history before it goes live.
Is my customer data safe under Kenyan law?
We build to the Data Protection Act 2019. Chats are stored on approved services, access is limited to your team, and we agree what data is kept and for how long before launch.
How much does this cost?
Every setup is different, so we scope the price per project after we see your channels and question volume. The first conversation and the quote are free.
Talk to us
Ready to automate customer enquiries?
Tell us how you handle it today and we'll show you what's possible. Scoped and quoted in writing, no obligation.