For couriers, fleets and transporters
Stop the where-is-my-delivery calls from running your office
We automate booking intake, dispatch coordination, delivery updates and invoicing for Kenyan logistics and transport firms, so customers stay informed and your team runs the fleet, not the phone.
Logistics and transport in Kenya runs on constant status calls, WhatsApp bookings, proof-of-delivery photos and end-of-day reconciliation. These are repetitive, structured tasks that pull dispatchers away from actually coordinating the fleet. We build systems that take orders, keep customers updated automatically and close the loop on invoicing, so your office stops firefighting the phone.
What to automate
The repetitive work worth handing to AI.
Order and booking intake
Customers place delivery or transport bookings through WhatsApp, capturing pickup, drop-off, item details and contact, which drop straight into a structured queue instead of being scribbled across chats and call notes.
Dispatch and route coordination
Bookings are grouped and assigned to drivers by area and load, giving the dispatcher an organised board to work from rather than reconstructing the day from scattered messages.
Delivery status updates to customers
Customers get automatic updates when their order is picked up, on the way and delivered, which cuts the where-is-my-parcel calls that otherwise flood the office all day.
Proof-of-delivery capture
Drivers capture a photo, signature or recipient confirmation at drop-off, tied to the order, so disputes are settled with a record instead of a driver's word against a customer's.
Invoicing and reconciliation
Completed deliveries generate invoices with an M-Pesa payment path, and payments reconcile against each job, replacing the manual end-of-day tallying that keeps the accounts clerk late.
Driver and fleet administration
Driver assignments, trip logs and basic fleet records are kept in one place, and routine reminders such as inspection or insurance renewal dates are raised before they lapse.
AI use cases
What this looks like for logistics and transport.
WhatsApp booking line
A shop in Nairobi CBD sends a delivery request on WhatsApp, gets an instant confirmation with a reference, and the job lands in dispatch ready to assign. No booking is lost in a busy chat thread.
Automatic customer tracking updates
A customer awaiting goods from Mombasa gets pickup, in-transit and delivered notifications automatically, so they stop calling the office and the dispatcher keeps working.
Proof of delivery on the driver's phone
At drop-off the driver snaps a photo and captures the recipient name, tied to the order. When a customer later queries a delivery, the record settles it in seconds.
M-Pesa invoicing per job
For a courier serving many small merchants, each completed job is invoiced with a Daraja payment path and reconciled automatically, cutting hours of manual matching at month end.
Dispatch board from live bookings
Instead of a whiteboard and phone calls, the dispatcher sees all bookings organised by area and status, and assigns drivers from a single view, reducing missed or double-assigned jobs.
Systems we integrate with
Built around the tools you already run.
How implementation works
A realistic path, not a big-bang rollout.
- Discovery: we map how bookings arrive, how dispatch assigns drivers and where the status calls and reconciliation pain sit today.
- Setup: we build the booking intake and customer update flow, and connect M-Pesa and your accounting tool for invoicing.
- Pilot: we run intake, tracking updates and proof of delivery on one route or a subset of drivers to prove the flow on the road.
- Rollout: we extend to the full fleet, connect invoicing and reconciliation, and train dispatchers and drivers on the mobile capture.
- Review: we track status-call volume, delivery disputes and reconciliation time, and tune dispatch grouping rules.
Honest considerations
What to get right before you automate.
Driver adoption on the road
Proof-of-delivery and status updates only work if drivers use them at each stop. We keep the driver steps simple, work with low-cost devices and patchy network areas, and train so the habit sticks rather than the office chasing photos.
Network and GPS gaps
Rural routes and coverage gaps mean updates can lag. We design the system to queue and sync when signal returns, so a lost update does not break the customer's tracking or the record.
Customer data protection
You hold customer contacts, addresses and delivery details. We keep that data in systems you control, limit access, and meet Data Protection Act 2019 obligations, including consent for notification messages.
See the numbers for your business.
Use our free calculator to estimate what this could save you. No sign-up needed.
Questions
Common questions from logistics and transport.
Will it cut the constant where-is-my-delivery calls?
Yes, that is one of the biggest wins. Customers get automatic pickup, in-transit and delivered updates, so they stop calling the office and dispatchers keep coordinating the fleet.
Can drivers capture proof of delivery even on cheap phones?
Yes. We keep the driver steps simple and design for low-cost devices and patchy coverage, with updates syncing when signal returns.
Does it handle M-Pesa payment and reconciliation?
Yes. Completed jobs are invoiced with an M-Pesa Daraja path and reconciled against each order, replacing manual end-of-day tallying.
Can it work with our GPS or fleet tracking system?
In most cases yes. We confirm what your fleet or GPS platform exposes during discovery and integrate around what it genuinely supports.
What does it cost?
Cost is scoped per project once we understand your delivery volumes, fleet size and current tools. We begin with a free consultation and a written proposal.
Talk to us
Ready to automate your logistics and transport operations?
Tell us your biggest bottleneck and we'll show you what's possible. Scoped and quoted in writing, no obligation.