For hotels, lodges and guesthouses
Answer every booking enquiry before the guest books elsewhere
We automate booking enquiries, guest concierge, check-in admin and review follow-up for Kenyan hotels and lodges, so your front office captures more direct bookings and gives guests faster answers.
Kenyan hotels, lodges and guesthouses win or lose bookings on how fast they answer. Enquiries arrive on WhatsApp, OTAs and email at all hours, guests expect concierge answers on demand, and reviews need chasing while the stay is fresh. These are repeatable front-office flows. We build systems that respond instantly, drive direct bookings and free your team for the in-person hospitality that actually earns loyalty.
What to automate
The repetitive work worth handing to AI.
Booking enquiries and confirmations
The assistant answers room availability, rates and package questions and confirms bookings through WhatsApp against your real availability, so a prospective guest gets an answer at midnight instead of waiting for the front desk to open.
Guest FAQ and concierge
Guests ask about check-in times, Wi-Fi, restaurant hours, airport transfers and local attractions and get instant, consistent answers, cutting the repetitive calls to reception during a busy stay.
Check-in and check-out administration
Pre-arrival details and guest information are collected before the guest arrives and check-out is streamlined, reducing the queue at the desk and the paperwork the front office handles by hand.
Review and feedback follow-up
After check-out, guests receive a timed request for feedback and a review, so you capture more reviews while the stay is fresh and catch complaints privately before they become public ratings.
Upsell offers
Guests are offered relevant extras such as room upgrades, spa slots, tours or dinner reservations at the right moment, giving the hotel extra revenue without the front desk having to pitch every guest.
Supplier and inventory administration
Stock of food, beverage and housekeeping supplies is tracked and reorder prompts are raised before shortages hit service, reducing last-minute supply runs during a full house.
AI use cases
What this looks like for hotels and hospitality.
Instant WhatsApp booking desk
A guest planning a Diani or Maasai Mara stay messages the hotel, gets availability, rates and a confirmed booking without waiting, and the hotel captures a direct booking instead of losing the guest or paying an OTA commission.
Always-available concierge
In-house guests ask about breakfast times, transfers and nearby attractions and get answers instantly, so reception handles arrivals and in-person service rather than the same questions on repeat.
Review capture after check-out
Each departing guest gets a feedback request at the right moment. Happy guests are guided to leave a public review; unhappy ones are handled privately first, protecting the hotel's online rating.
M-Pesa deposits and payments
Booking deposits and on-site charges are collected over M-Pesa Daraja with receipts reconciled against the reservation, reducing no-shows and cutting cash handling at the desk.
Timed upsell offers
A guest who booked a standard room is offered an upgrade before arrival, or a spa slot during the stay, at moments they are likely to say yes, adding revenue without pressure.
Systems we integrate with
Built around the tools you already run.
How implementation works
A realistic path, not a big-bang rollout.
- Discovery: we map where bookings come from, the questions guests ask most, and how check-in, payment and reviews work today.
- Setup: we connect your availability source or PMS, define the enquiry and concierge answers, and set up the M-Pesa payment path.
- Pilot: we run the booking enquiry desk and guest FAQ for direct WhatsApp traffic, with the front office confirming answers match your service.
- Rollout: we extend to check-in admin, review follow-up and upsell offers, connect channels where possible, and train front-office staff.
- Review: we track direct-booking conversion, response times and review volume, and refine the concierge answers and offers.
Honest considerations
What to get right before you automate.
Availability must stay in sync
If the assistant quotes rooms that are already booked on an OTA, you get double bookings. We connect to a single availability source or channel manager so the system never confirms a room that is gone.
Hospitality is personal
Automation handles enquiries and admin, but the warmth guests remember is human. We design the handover so staff step in for special requests and VIP guests rather than leaving everything to a bot.
Guest data protection
You hold guest contacts, ID and payment details. We keep that data in systems you control, limit access, and meet Data Protection Act 2019 obligations, including consent for marketing and follow-up messages.
See the numbers for your business.
Use our free calculator to estimate what this could save you. No sign-up needed.
Questions
Common questions from hotels and hospitality.
Will it help us get more direct bookings instead of paying OTA commission?
Yes. By answering WhatsApp and direct enquiries instantly and confirming bookings on the spot, you capture guests who would otherwise book through a commissioned channel or go elsewhere.
Can it avoid double bookings across our OTAs?
Yes, when connected to a single availability source or channel manager. We design so the assistant only confirms rooms that are genuinely available.
Can guests pay deposits by M-Pesa?
Yes. Deposits and on-site charges are collected through M-Pesa Daraja with receipts reconciled against the reservation, which also reduces no-shows.
Does it replace our front-office team?
No. It handles enquiries, FAQs and admin so your team focuses on arrivals, special requests and the in-person service that earns repeat guests.
What does it cost?
Cost is scoped per project once we know your room count, booking channels and existing systems. We start with a free consultation and a written proposal.
Talk to us
Ready to automate your hotels and hospitality operations?
Tell us your biggest bottleneck and we'll show you what's possible. Scoped and quoted in writing, no obligation.