For clinics, hospitals and health centres
Cut the front-desk load without touching the quality of care
We automate appointment booking, reminders, billing and follow-up for Kenyan clinics and hospitals, with patient data handled under strict Data Protection Act 2019 controls.
Clinics and hospitals lose reception capacity to booking calls, no-shows, repeated billing questions and follow-up reminders. These are administrative flows that automation handles safely when patient data is protected properly. We build systems that ease the front desk and the queue while keeping every clinical decision firmly with your medical staff.
What to automate
The repetitive work worth handing to AI.
Appointment booking and reminders
Patients book, reschedule and cancel through WhatsApp against your real clinic diary, and get reminders before the visit. This reduces no-shows and the phone queue at reception without a staff member managing every slot by hand.
Patient enquiry and triage FAQ
The assistant answers common non-clinical questions about clinic hours, services, preparation for a test and insurance accepted, and for symptom questions it gives general guidance and directs the patient to book or seek urgent care rather than diagnosing.
Records and referral administration
Referral letters, lab requests and follow-up notes are prepared from clinician instructions and filed against the patient record, cutting the paperwork that keeps clinical staff at the desk instead of with patients.
Billing and M-Pesa payments
Invoices and consultation fees are issued with an M-Pesa Daraja payment path, and receipts reconcile against the patient account, reducing the cash-handling and follow-up load on the billing desk.
Follow-up and adherence reminders
Patients receive scheduled reminders for medication refills, review appointments and chronic-care check-ins by SMS and WhatsApp, supporting adherence without a nurse manually calling each one.
Supplies and inventory administration
Stock levels of consumables and common medicines are tracked, and reorder prompts are raised before items run out, reducing the stockouts that disrupt a busy outpatient day.
AI use cases
What this looks like for clinics and hospitals.
WhatsApp booking and reminder line
A patient in Nakuru books an appointment, gets a confirmation and a reminder the day before, and reschedules if needed, all without calling reception. No-shows drop and the phone stops ringing off the hook.
Non-clinical enquiry desk
Questions about opening hours, services, fasting before a test, or which insurance is accepted are answered instantly and consistently, freeing reception for patients who are physically in the queue.
M-Pesa billing at discharge
Consultation and procedure fees are itemised and sent with a Daraja payment link, so patients pay from their phone and the account clears without the cashier chasing balances.
Chronic care follow-up
Patients on long-term treatment for conditions like diabetes or hypertension get timed refill and review reminders, helping them stay on schedule and helping the clinic keep them engaged.
Referral letter preparation
When a clinician refers a patient, the referral letter is drafted from the clinical notes for the doctor to review and sign, cutting the time between decision and handover.
Systems we integrate with
Built around the tools you already run.
How implementation works
A realistic path, not a big-bang rollout.
- Discovery: we map patient flows, the front-desk load and your clinical governance rules, and confirm what your EMR or HMIS can integrate with.
- Data protection design: before anything else we agree how patient data is stored, who can access it and how consent is captured, to meet Data Protection Act 2019 obligations.
- Pilot: we launch booking, reminders and the non-clinical FAQ for one department, with clinical staff reviewing anything that touches care.
- Rollout and training: we extend to billing, follow-up reminders and referrals across departments, and train reception, billing and nursing staff.
- Review: we track no-show rates, front-desk load and payment clearance, and refine the workflows with your management team.
Honest considerations
What to get right before you automate.
Patient data is highly sensitive
Health records carry strong protection under the Data Protection Act 2019 and patient confidentiality expectations. We keep data inside systems you control, restrict access strictly by role, log access, and never expose records to tools you have not approved. This is the first thing we design, not an afterthought.
No clinical decision-making by the system
The assistant handles administration and general information only. It does not diagnose, triage acuity, or advise on treatment. Anything clinical is routed to qualified staff, and urgent symptoms are directed to seek immediate care.
Integration with health systems
EMR and HMIS platforms vary in how much they open up. We confirm exactly what your system allows during discovery and design around genuine integration points rather than overpromising a live connection.
See the numbers for your business.
Use our free calculator to estimate what this could save you. No sign-up needed.
Questions
Common questions from clinics and hospitals.
Is patient data protected and DPA 2019 compliant?
Yes, and it is the first thing we design. Records stay in systems you control, access is strictly limited and logged by role, and consent for messaging is captured. We build to meet Data Protection Act 2019 obligations for health data.
Does the system give medical advice or diagnose?
No. It handles booking, reminders, billing and general non-clinical questions. Any symptom or treatment question is directed to your clinical staff, and urgent cases are told to seek immediate care.
Will it work with our EMR or hospital management system?
In many cases yes. We check exactly what your EMR or HMIS supports during discovery and design integration around what it genuinely allows.
Can patients pay through M-Pesa?
Yes. Invoices and fees are issued with an M-Pesa Daraja payment path and receipts reconcile against the patient account, reducing cash handling and follow-up.
What is the cost?
Cost is scoped per project once we understand your patient volumes, departments and existing systems. We start with a free consultation and a written proposal.
Talk to us
Ready to automate your clinics and hospitals operations?
Tell us your biggest bottleneck and we'll show you what's possible. Scoped and quoted in writing, no obligation.